FAQ
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How do I update my billing information?Just log onto your personal member account, and you will find your billing info! Quick and easy.
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How do I cancel my subscription? (Cancellation Policy)We will be sad, but we always want you to be happy. Log onto to your personal member account and cancel your subscription.
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How do I change my size?No biggie! Just log onto your personal member account page and make the change.
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How do I change my address?We will follow you wherever you want us to go. Simply log in to your personal member account page and make the change.
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How do I update my billing information?Simply log in to your personal member account page and make the change.
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What is Your Cancellation Policy?Your subscription is month-to-month with no long-term commitment!
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When is the cutoff date to make any changes, updates, or cancelation to my subscription?You can make updates to your account at any time. Just make sure that any changes to size, style, billing/shipping address or if you wish to cancel your subscription to do so before the 1st of the month.
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How do I cancel my subscription? (Cancellation Policy)Simply log in to your personal member account page and make the change.
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When am I billed each month?Your first order will be billed immediately. If you first ordered on or before the 15th of the month, you will be billed again on the 1st of the next month and on the 1st thereafter. If your first order was placed on the 16th or later, as a courtesy, your next billing period will skip a month to the 1st of the month to prevent being billed twice too closely to one another.
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When will I receive my order?Your first order will ship within a week. Your subsequent orders will usually ship within a few days of successful renewal within the first week of the month. (Note: If your first order was placed on the 16th of the month or later, your second order will skip a month to the 1st of the following month to prevent billing twice too close to one another. Your orders will then be shipped on a regular monthly schedule near the 1st of the month afterwards.)
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Can I skip a month of subscription?You can cancel by logging into you personal member account and restart at any time by logging back in and restarting your subscription.
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I love most of the undies in my subscription but one just isn't for meWe order our products in advance to give our customers quality products with great value. If there is a particular preference you have for your product, feel free to send us an email and we will try to accommodate your request.
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I Never Received order, What Should I Do?If this happens, please send us an email and we will get a new order sent to you right away.
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How will my package be shipped?You package will be shipped via USPS.
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Are all Items New?Yes. All items are new.
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Do you ship internationally?At this time, we only ship within the United States.